Widow’s fear over bill error
DISABLED widow Janet Coulson is frightened to open her post for fear that she will get a letter threatening to cut off her electricity supply. For the last two years, she has been billed for electricity in a three-bedroom bungalow even though she lives in
DISABLED widow Janet Coulson is frightened to open her post for fear that she will get a letter threatening to cut off her electricity supply.
For the last two years, she has been billed for electricity in a three-bedroom bungalow even though she lives in a one-bedroom sheltered flat.
British Gas has been charging Mrs Coulson, 58, from Windmill Close, Ely, for electricity used at a property with the same number in Windmill Close, Soham.
The error happened despite the company having the correct address for Mrs Coulson for her gas supply.
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She set up direct debit payments for both bills. But the company has failed to take money for the electricity, instead sending her a demand for around £300 each quarter.
After numerous phone calls to British Gas, Mrs Coulson was advised to take a photograph of the electricity meter and send it to the company. It was discovered that they had the wrong meter serial number logged against her address and corrected the error.
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But then a member of staff altered the information on the database again - reinstating the original error.
In desperation, Mrs Coulson paid more than £100 on one of the wrong bills to ensure her supply stayed connected.
She said: "I have had enough. This is making my health bad. I am frightened to open my post in case I get a letter saying the electricity supply is to be cut off. I just don't know where to turn."
A British Gas spokeswoman said: "We are aware of this and will be getting in touch with Mrs Coulson to sort out the problem.