Widow's fear over bill error

PUBLISHED: 11:23 12 July 2007 | UPDATED: 12:39 04 May 2010

Janet Coulson with some of the bills that are making her life miserable.	 Photo: HELEN DRAKE.

Janet Coulson with some of the bills that are making her life miserable. Photo: HELEN DRAKE.

DISABLED widow Janet Coulson is frightened to open her post for fear that she will get a letter threatening to cut off her electricity supply. For the last two years, she has been billed for electricity in a three-bedroom bungalow even though she lives in

DISABLED widow Janet Coulson is frightened to open her post for fear that she will get a letter threatening to cut off her electricity supply.

For the last two years, she has been billed for electricity in a three-bedroom bungalow even though she lives in a one-bedroom sheltered flat.

British Gas has been charging Mrs Coulson, 58, from Windmill Close, Ely, for electricity used at a property with the same number in Windmill Close, Soham.

The error happened despite the company having the correct address for Mrs Coulson for her gas supply.

She set up direct debit payments for both bills. But the company has failed to take money for the electricity, instead sending her a demand for around £300 each quarter.

After numerous phone calls to British Gas, Mrs Coulson was advised to take a photograph of the electricity meter and send it to the company. It was discovered that they had the wrong meter serial number logged against her address and corrected the error.

But then a member of staff altered the information on the database again - reinstating the original error.

In desperation, Mrs Coulson paid more than £100 on one of the wrong bills to ensure her supply stayed connected.

She said: "I have had enough. This is making my health bad. I am frightened to open my post in case I get a letter saying the electricity supply is to be cut off. I just don't know where to turn."

A British Gas spokeswoman said: "We are aware of this and will be getting in touch with Mrs Coulson to sort out the problem.

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