Staff and quality of care praised as Guyatt House receives ‘outstanding’ CQC report

Guyatt House has received an 'outstanding' report from the Care Quality Commission.

Guyatt House has received an 'outstanding' report from the Care Quality Commission. - Credit: Archant

A care home in Burwell is celebrating after receiving a glowing report from the Care Quality Commission.

Guyatt House, on The Causeway, was described as ‘outstanding’ by the CQC following a visit in March this year.

The care home was rated ‘outstanding’ overall, ‘outstanding’ for being safe and caring and ‘good’ for being effective, responsive and well-led.

The home’s staff, quality of care and visions and values were praised by the CQC’s head of inspection for adult social care in the central region, Jemima Burnage.

She said: “We found that people using Guyatt House were involved in making decisions about all aspects of their care.

“Healthcare professionals felt the home was well managed, had good staff who continuously strived for improvement and the feedback we received from people using the service and their relatives was overwhelmingly positive.

“The service provided excellent and innovative care and supported people to enable them to live fulfilled and meaningful lives in a way they wanted. People were encouraged to take part in activities at the home and in the community, go to work and to be as independent as possible.”

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Staff were described as ‘caring’ and compassionate’ and that staffing levels meant that ‘people received the support required when they needed it.’

Ms Burnage added: “The home’s vision and values were person-centred, making sure people were at the heart of the service.

“Innovative ways of including people in planning their care, gaining their views and in choosing activities were used and all of this meant people received a high standard of care.”

Guyatt House, managed by Rupert Stocks, provides care for nine residents with learning disabilities aged 18 to 25.