On-track Ely rail station gets top marks on mystery shop
Ely rail station was praised for how it communicates with customers after it achieved top marks in a recent mystery shopping exercise.
Abellio Greater Anglia’s rail stations were assessed between January 10 and February 6 as part of a regular mystery shopping exercise to check that stations are meeting the standards that customers expect of them.
Ely achieved a score of 100% for good information provision to customers.
Abellio Greater Anglia’s Customer Service Director, Andrew Goodrum, said: “I am delighted to see that Ely has achieved the top score for the information provided to customers. Our teams are working hard to provide excellent customer service at all times and good information provision at stations is a key element of this.”