A new ticket machine offering customers around-the-clock support has been installed at Whittlesea rail station.
Anyone who has a query while using the machine can be put through to a real-life ticket agent and they will help with buying tickets.
Martin Moran, a Greater Anglia director for customer services, said: “We know that customers sometimes feel apprehensive about buying tickets from a machine...
“So being able to connect straight to a friendly voice who can help means that we can improve customer service at Whittlesea too.”
The machine’s installation is part of a £9.5m funding package from the Cambridgeshire and Peterborough Combined Authority to regenerate Fenland’s railways between Ely and Peterborough.
Mayor Dr Nik Johnson said: “This is just one of a raft of rail improvements the Combined Authority is already funding across Fenland, here at Whittlesea but also at Manea and March."
Comments: Our rules
We want our comments to be a lively and valuable part of our community - a place where readers can debate and engage with the most important local issues. The ability to comment on our stories is a privilege, not a right, however, and that privilege may be withdrawn if it is abused or misused.
Please report any comments that break our rules.
Read the rules here