Force looks to expand non-emergency phone service


- Credit: Archant

Police in Cambridgeshire are pressing ahead with plans to expand the non-emergency phone service with the addition of 10 new call handlers.

The force has launched a recruitment campaign to appoint the new team members as part of a drive to strengthen the 101 service so that it can deal with a higher volume of calls at peak times. It is hoped the new staff will be appointed in June.

The move comes after Chief Constable Simon Parr and Cambridgeshire police and crime commissioner Sir Graham Bright agreed to invest in recruitment and training to enhance delivery of the 101 service.

Applicants must have prior call handling experience but full training for the new role will be provided to successful candidates.

Sir Graham said: “Call handlers are often the very first point of contact the general public has with Cambridgeshire Constabulary and for this reason they play a crucial role in keeping people safe and fulfilling good service expectations.

“While the purpose of 101 is to handle non-urgent police enquiries, occasionally situations can escalate into something more serious and call handlers need to be prepared and trained to deal with these situations and provide the appropriate response.”

For more information, visit