Housing service recognised as ‘gold standard’ amid Covid-19 pandemic

East Cambridgeshire District Council’s Housing and Community Advice Service completed the National Practitioner Support...

East Cambridgeshire District Council’s Housing and Community Advice Service completed the National Practitioner Support Service Gold Standard challenge. - Credit: East Cambridgeshire District Council 

A housing and community advice service has been recognised as “gold standard” amid the ongoing widespread Covid-19 pandemic.  

East Cambridgeshire District Council’s Housing and Community Advice Service is amongst the operations praised by the National Practitioner Support Service (NPSS).  

The team at the council have been working towards the NPSS ‘Gold Standard Challenge’ for three years with their work against homelessness.  

They achieved bronze accreditation in 2017 and then progressed to silver status in 2019.  

Councillor David Ambrose Smith, chairman of the operational services committee, congratulated his peers for their award win.  


You may also want to watch:


He said: “This is an astounding achievement for the team which I have the pleasure of working with on a regular basis as chairman. 

“This accolade has only been given to a few councils nationwide and is testament to the time and effort which goes into the service day in, day out, to ensure it is of the highest standard for our residents. 

Most Read

“I would like to share my personal congratulations to all officers that have worked tirelessly to make our Housing and Community Service the best it can be.” 

According to the council, in 2012 the region’s three homeless hostels were “bursting”.  

There were 200 households considered to be in desperate need and 30 households in bed and breakfast accommodation, costing the local authority £750,000 a year.  

But months after implementing a new strategy, the council’s team had emptied one of the hostels, reduced the priority list to single figures, slashed the cost of B&B placements to zero and handed a £250,000 saving back to the council.  

Eight years after the new strategy was introduced, the housing department is preventing and relieving 350 households from becoming homeless every year.  

The department has also gone from spending £1 million a year on B&B provision to having a spend of zero. 

Councillor Anna Bailey, leader of East Cambridgeshire District Council, said: “This recognition of the dedicated, hard work of our housing team over a long period of time is richly deserved. 

“I am incredibly proud of them for all they have done and all they continue to do, including throughout the pandemic where they have stepped up yet again.  

“For residents, particularly those going through a difficult time in their lives, this means they have the support of a fantastic housing team to help them maintain their accommodation and deal with their underlying issues to get their lives back on track.” 

The team have established community hubs in Ely, Littleport and Stretham which aim to provide regular access to support at an early stage to prevent homelessness occurring.  

Jo Brooks, operations director for East Cambridgeshire District Council, said: “Eight years ago, the council’s housing service was continuously having to react to the high demand of homelessness issues as they happened.  

“Since then, the team have implemented changes which has not only helped those in need but put prevention at the core of everything they do. 

“What is more, they have also branched out to offer additional services to the community and this has further expanded due to the COVID-19 pandemic. 

“For such a small team, the transformation of Housing and Community Support Service has been astounding and I am extremely proud of everything they have achieved.” 

Become a Supporter

This newspaper has been a central part of community life for many years. Our industry faces testing times, which is why we're asking for your support. Every contribution will help us continue to produce local journalism that makes a measurable difference to our community.

Become a Supporter