Care home ordered to improve by inspectors

A LITTLEPORT care home has been ordered to improve or face possible sanctions.

The Care Quality Commission (CQC), the Government’s health and social care inspectorate, said that some aspects of care at Littleport Grange were not meeting the needs of residents and required urgent improvement.

CQC inspectors visited the home, on Grange Lane, in January to monitor whether progress had been made since an inspection was carried out in November.

Parent company Dove Care Group has now been issued with a notice to improve care at the home, which can cater for up to 75 residents.

In its report, the CQC noted that staff did not have access to the training and supervision needed to provide care to an “appropriate standard” and also lacked the knowledge needed to ensure residents were safe.


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Inspectors also found that care plans for residents were not kept up to date and residents were not always asked for consent before examinations or treatments were carried out.

Inspectors did note however, that residents were treated with respect and involved in discussions about their care and were also looked after in a “clean environment”.

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Frances Carey, CQC East’s regional director, said: “This warning sends a clear and public message that Dove Care Homes Limited needs to address this issue or face further consequences.”

Ms Carey added that inspectors would be returning to the home in the coming months to check that improvements were being made.

A spokesman for Dove Care Group said: “We are disappointed that following a recent inspection by the Care Quality Commission certain shortfalls in the operation of the home were identified. We take this matter extremely seriously and we can confirm these issues have been rectified.

“We will monitor to ensure that this does not happen again.

“We await a follow up inspection to validate our actions and confirm the on-going compliance of the home’s standards.”

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