‘Sort it out, this is unacceptable’ - one of many complaints to Abellio Greater Anglia about ticket office at Ely station

16:27 10 August 2014

Ely Station

Ely Station

Archant

A train operator has vowed to take action over a shortage of staff at Ely station which has left commuters frustrated.

A train operator has vowed to take action over a shortage of staff at Ely station which has left commuters frustrated.

Abellio Greater Anglia said “every effort” was being made to recruit staff after receiving complaints about the ticket office being closed at peaks times – causing lengthy queues.

Stephen Franklin of Ely said: “The booking office is more often than not closed, due to a ‘staffing incident’-, according to a notice.

“This leaves people wishing to buy a ticket dependent on the automatic machines, which are not to everyone’s liking, or on staff parachuted in from elsewhere, working in the foyer rather than in the office.

“These incomers have been unfailingly courteous and helpful but with the best will in the world they cannot provide the full range of services, working from hand-held machines and without full access to the railway’s computer system.”

Twitter users were also quick to vent their anger, @Doctor_Beaker said: “Greater Anglia – either give up the franchise or run Ely station properly. No machines working and ticket office closed.”

Richard Weavers tweeted: “Huge queues, no-one at ticket office and only one ticket attendant at Ely. Sort it out, this is unacceptable.”

An Abellio Greater Anglia spokesman said: “We are in the process of recruiting staff for the ticket office at Ely station.

“In the meantime we are making every effort to provide temporary cover, with three staff with mobile ticket machines on hand to assist customers, in the mornings and afternoons, seven days a week.

“We apologise to our customers for the occasional need to close the ticket office on some recent occasions.”

0 comments

Welcome , please leave your message below.

Optional - JPG files only
Optional - MP3 files only
Optional - 3GP, AVI, MOV, MPG or WMV files
Comments

Please log in to leave a comment and share your views with other Ely Standard visitors.

We enable people to post comments with the aim of encouraging open debate.

Only people who register and sign up to our terms and conditions can post comments. These terms and conditions explain our house rules and legal guidelines.

Comments are not edited by Ely Standard staff prior to publication but may be automatically filtered.

If you have a complaint about a comment please contact us by clicking on the Report This Comment button next to the comment.

Not a member yet?

Register to create your own unique Ely Standard account for free.

Signing up is free, quick and easy and offers you the chance to add comments, personalise the site with local information picked just for you, and more.

Sign up now

More news stories

11:08
The NSPCC has revealed that there has been an increase in rape of female children under the age of 13, rape of male children under 13, cases of sexual activity involving a child under 13 and sexual assault on female children under 13 from 2014/15.

There has been a rise in sexual offences – such as rape and sexual assault – against children in Cambridgeshire, according to statistics released by the NSPCC.

35 minutes ago
Ely and District Parkinson's Society meeting

A group which meets to support people diagnosed with Parkinson’s plus their carers enjoyed a trip to the gardens of the former Anglesey Abbey head gardener.

Yesterday, 21:06
Rikki Neave, Crime Watch,

A 35-year-old Peterborough man, who left the country whilst on police ball in connection with the murder of Rikki Neave, is thought to be in Portugal.

Yesterday, 19:59
Wisbech comments, Left: Roderick Cantrill, John Hipkin, Samanther Hoy, Peter Roberts, Steve Count, Dave Baigent.

Labour’s unsuccessful candidate for Cambridgeshire police and crime commissioner has described comments made to him by people in Fenland over Europe as “not at all pleasant and a lot of it extremely racist”.

Most read stories

Digital Edition

Image
Read the Ely Standard e-edition E-edition
HOT JOBS

Show Job Lists

Newsletter Sign Up