‘Sort it out, this is unacceptable’ - one of many complaints to Abellio Greater Anglia about ticket office at Ely station

16:27 10 August 2014

Ely Station

Ely Station

Archant

A train operator has vowed to take action over a shortage of staff at Ely station which has left commuters frustrated.

A train operator has vowed to take action over a shortage of staff at Ely station which has left commuters frustrated.

Abellio Greater Anglia said “every effort” was being made to recruit staff after receiving complaints about the ticket office being closed at peaks times – causing lengthy queues.

Stephen Franklin of Ely said: “The booking office is more often than not closed, due to a ‘staffing incident’-, according to a notice.

“This leaves people wishing to buy a ticket dependent on the automatic machines, which are not to everyone’s liking, or on staff parachuted in from elsewhere, working in the foyer rather than in the office.

“These incomers have been unfailingly courteous and helpful but with the best will in the world they cannot provide the full range of services, working from hand-held machines and without full access to the railway’s computer system.”

Twitter users were also quick to vent their anger, @Doctor_Beaker said: “Greater Anglia – either give up the franchise or run Ely station properly. No machines working and ticket office closed.”

Richard Weavers tweeted: “Huge queues, no-one at ticket office and only one ticket attendant at Ely. Sort it out, this is unacceptable.”

An Abellio Greater Anglia spokesman said: “We are in the process of recruiting staff for the ticket office at Ely station.

“In the meantime we are making every effort to provide temporary cover, with three staff with mobile ticket machines on hand to assist customers, in the mornings and afternoons, seven days a week.

“We apologise to our customers for the occasional need to close the ticket office on some recent occasions.”

0 comments

Welcome , please leave your message below.

Optional - JPG files only
Optional - MP3 files only
Optional - 3GP, AVI, MOV, MPG or WMV files
Comments

Please log in to leave a comment and share your views with other Ely Standard visitors.

We enable people to post comments with the aim of encouraging open debate.

Only people who register and sign up to our terms and conditions can post comments. These terms and conditions explain our house rules and legal guidelines.

Comments are not edited by Ely Standard staff prior to publication but may be automatically filtered.

If you have a complaint about a comment please contact us by clicking on the Report This Comment button next to the comment.

Not a member yet?

Register to create your own unique Ely Standard account for free.

Signing up is free, quick and easy and offers you the chance to add comments, personalise the site with local information picked just for you, and more.

Sign up now

More news stories

15:06
Archant General Election Survey

It’s nearly time to cast your vote and with just a week to go before the country goes to the polls, we want to know your current views on several key issues.

A woman suffered a broken leg after falling out of a wheelchair on Sunday.

Ely College students Nicola Dunk and Matthew Setchfield with Cromwell Community College students Ellen Garrett and Isaac Smy. Picture: Yakir Zur.

Six million Jews were murdered during the Holocaust – one million perished at Auschwitz-Birkenau.

Lorna Delanoy

Author Lorna Delanoy has explored the disappearing history of the Isle of Ely County Council in her new book.

Most read stories

Digital Edition

Image
Read the Ely Standard e-edition today E-edition