Out of hours GP service gets glowing satisfaction rating by Care Quality Commission

16:23 28 April 2014

General Practitioner

General Practitioner

Archant

A Cambridgeshire out of hours GP service has been given a verdict of caring and excellent by a health watchdog body.

Patients are “consistently pleased” with the service they receive at the five out of hours primary care centres in Ely, Doddington, Wisbech, Huntingdon and Cambridge.

The Cambridgeshire Doctors on Call, also known as Urgent Care Cambridgeshire, provides an evening and weekend out of ours primary care service for patients in the county when GP surgeries are closed.

More than 500 patients completed a questionnaire about their experience using the on-call system and 98 per cent described it as good or better.

The Care Quality Commission praised the “very effective” system in place to manage medicines and “excellent governance” and risk management procedures.

The service is responsive to concerns and comments and there is a clear vision and strategy that is effectively communicated, the report says.

People’s dignity is protected thanks to purpose designed consultation rooms and staff have a “passion for patient care.”

There is a strong culture of patient centred care and a good recruitment, induction and training process, it adds.

The only action needed to improve, according to the report, is completing audit cycles which is already in the pipeline.

0 comments

Welcome , please leave your message below.

Optional - JPG files only
Optional - MP3 files only
Optional - 3GP, AVI, MOV, MPG or WMV files
Comments

Please log in to leave a comment and share your views with other Ely Standard visitors.

We enable people to post comments with the aim of encouraging open debate.

Only people who register and sign up to our terms and conditions can post comments. These terms and conditions explain our house rules and legal guidelines.

Comments are not edited by Ely Standard staff prior to publication but may be automatically filtered.

If you have a complaint about a comment please contact us by clicking on the Report This Comment button next to the comment.

Not a member yet?

Register to create your own unique Ely Standard account for free.

Signing up is free, quick and easy and offers you the chance to add comments, personalise the site with local information picked just for you, and more.

Sign up now

More news stories

Yesterday, 13:54
Sir Graham Bright.

Cambridgeshire Police and Crime Commissioner Sir Graham Bright has welcomed a ban on legal highs.

Yesterday, 08:45
The proposed straw pelleting plant.

Opposition to a proposed straw-pelleting plant in Queen Adelaide is continuing to build – with noise pollution and harm to wildlife chief among the concerns.

Yesterday, 07:45
Scores of people gathered to enjoy the 20th annual Trikefest, in Littleport.
Picture: Clinton Edwards.

Motorcycle and trike riders were out in force last weekend for the 20th annual Trikefest event in Littleport.

Yesterday, 07:15
Jonathan Rogers with Pamela Blakeman, Michael Young, of the Ely Society publications group, and Kevin Evans, of the Ely Society.

An Ely Cathedral guide has published a book which explores the unique sculptures of the Lady Chapel.

Most read stories

Most commented stories

Digital Edition

Image
Read the Ely Standard e-edition today E-edition