MP calls for improvements at Ely station after complaints of ticket hold ups meaning people are missing trains

12:57 26 August 2014

Ely Station

Ely Station


MP Sir Jim Paice has backed a call for urgent improvements to the ticket office at Ely station following complaints to him that people have missed trains.

“In particular, over the last two months concerns have been raised about the closure of the ticket office,” he said.

“This has resulted in lengthy delays, with some people missing their chosen trains. “Although staff with mobile ticket machines has been made available, processing times are longer and customers have complained of a reduction in the range of available tickets.”

The SE Cambs MP said Greater Anglia were recruiting new members of staff for the ticket office “and aim to complete this process as quickly as possible.

“In the meantime, Greater Anglia has pledged to provide temporary cover, with three staff with mobile ticket machines on hand to assist passengers in the mornings and two staff with mobile ticket machines available in the afternoons.”

The MP added: “The rail station is an important transport hub for Ely and it is vital that staffing levels are maintained. The current standards of service are not acceptable and we need permanent improvement.

“I am aware that there have been problems with staff sickness, but this issue has been going on for far too long. It cannot be right that a city the size of Ely should be subjected to such poor service.”


Welcome , please leave your message below.

Optional - JPG files only
Optional - MP3 files only
Optional - 3GP, AVI, MOV, MPG or WMV files

Please log in to leave a comment and share your views with other Ely Standard visitors.

We enable people to post comments with the aim of encouraging open debate.

Only people who register and sign up to our terms and conditions can post comments. These terms and conditions explain our house rules and legal guidelines.

Comments are not edited by Ely Standard staff prior to publication but may be automatically filtered.

If you have a complaint about a comment please contact us by clicking on the Report This Comment button next to the comment.

Not a member yet?

Register to create your own unique Ely Standard account for free.

Signing up is free, quick and easy and offers you the chance to add comments, personalise the site with local information picked just for you, and more.

Sign up now

More news stories

Fire crews called to house fire in Soham

Crews from Ely and Newmarket were called yesterday to a house fire in Heron Croft, Soham.

Ely Schools Careers Fair, at The Maltings, (l-r) Archant Brand Engagement Executive Gay Wiffen, with Tom, from Bottisham Village College.

Local businesses are being encouraged to sign up ‘the best young talent’ in East Cambridgeshire as hundreds of students are expected to turn up to this year’s careers and skills fair.

One of the images being used by Cambridgeshire County Council as part of their 'cuts consultation'

Less than a month after the county council’s annual report warned to prepare for the “unthinkable” in terms of cuts, a consultation has begun to determine where £114million can be saved in the next five years.

Most read stories

Most commented stories

Digital Edition

Read the Ely Standard e-edition E-edition