MP calls for improvements at Ely station after complaints of ticket hold ups meaning people are missing trains

12:57 26 August 2014

Ely Station

Ely Station

Archant

MP Sir Jim Paice has backed a call for urgent improvements to the ticket office at Ely station following complaints to him that people have missed trains.

“In particular, over the last two months concerns have been raised about the closure of the ticket office,” he said.

“This has resulted in lengthy delays, with some people missing their chosen trains. “Although staff with mobile ticket machines has been made available, processing times are longer and customers have complained of a reduction in the range of available tickets.”

The SE Cambs MP said Greater Anglia were recruiting new members of staff for the ticket office “and aim to complete this process as quickly as possible.

“In the meantime, Greater Anglia has pledged to provide temporary cover, with three staff with mobile ticket machines on hand to assist passengers in the mornings and two staff with mobile ticket machines available in the afternoons.”

The MP added: “The rail station is an important transport hub for Ely and it is vital that staffing levels are maintained. The current standards of service are not acceptable and we need permanent improvement.

“I am aware that there have been problems with staff sickness, but this issue has been going on for far too long. It cannot be right that a city the size of Ely should be subjected to such poor service.”

0 comments

Welcome , please leave your message below.

Optional - JPG files only
Optional - MP3 files only
Optional - 3GP, AVI, MOV, MPG or WMV files
Comments

Please log in to leave a comment and share your views with other Ely Standard visitors.

We enable people to post comments with the aim of encouraging open debate.

Only people who register and sign up to our terms and conditions can post comments. These terms and conditions explain our house rules and legal guidelines.

Comments are not edited by Ely Standard staff prior to publication but may be automatically filtered.

If you have a complaint about a comment please contact us by clicking on the Report This Comment button next to the comment.

Not a member yet?

Register to create your own unique Ely Standard account for free.

Signing up is free, quick and easy and offers you the chance to add comments, personalise the site with local information picked just for you, and more.

Sign up now

More news stories

Yesterday, 19:51
Operation Edison, Cambridgeshire Police conduct the last of 4 warrants searching for drugs., 
Ely, Littleport, 
29/04/2016
Picture by Terry Harris.

Yet more arrests were made in Littleport as the curtain came down on East Cambridgeshire Police’s latest operation in their crackdown on drug related crime - Operation Edison.

Yesterday, 19:34
Police arrest a suspect (Mr Ian Clarke ) on for the offences of possessing class A and class B drugs  Operation Edison, Cambridgeshire Police conduct drug warrants at various addresses in Cambridgeshire,
71 Heron Croft, Soham
28/04/2016. 
Picture by Terry Harris.

A man was arrested in Soham last Thursday for possession of a class A and B drugs, alongside handling stolen goods as part of East Cambridgeshire Police’s latest crack-down.

Yesterday, 18:28
Police enter the property. Operation Edison, Cambridgeshire Police conduct drug warrants at various addresses in Cambridgeshire,
85 Kingfisher Drive, Soham
27/04/2016. 
Picture by Terry Harris.

Two men were arrested for being in possession of a class B drug, namely cannabis, during a police raid in Soham.

Yesterday, 17:30
Police conduct searches of suspected drug users outside the property. Operation Edison, Cambridgeshire Police conduct drug warrants at various addresses in Cambridgeshire,
17 Springhead Lane, Ely
26/04/2016. 
Picture by Terry Harris.

Suspected drug dealers across East Cambridgeshire were targeted in a series of police raids this week.

Most read stories

Digital Edition

Image
Read the Ely Standard e-edition E-edition
HOT JOBS

Show Job Lists

Newsletter Sign Up